1. Introduction
These terms and conditions ("Terms") govern the use of the Subscription Bundles service ("Service") provided by Salwa Faour FZE, located in the United Arab Emirates. By using our Service, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Service.
2. Service Description
2.1. Our Service offers Subscription Bundles for Arabic calligraphy artwork based on the client's specifications. The bundles include a specific amount of credits which could be redeemed by placing a calligraphy service request.
2.2. The client can request specific text, style, size, color, and other details for the calligraphy artwork.
2.3. The client is responsible for providing accurate information and requirements for the artwork prior to the Service commencement.
2.4. Customized calligraphic-style requests are not included in the subscription bundles service and are subject to a different agreement.
2.5. Credits expire by the end of the subscription period unless the client renews the existing subscription or subscribes to a different bundle before the end date of the current subscription period. However, after 3 consecutive subscriptions (2 renewals), remaining credits from the first subscription will expire.
2.6. Every 2 pronouns or conjunctions are counted as 1 word. For example, this phrase counts as 3 words: إنّ مع العسر يسراً
2.7. If the phrase contains an odd number of pronouns/conjunctions, the extra pronoun/conjunction will be complimentary.
2.8. Single letters will count as part of the subsequent word. Examples include: د. ، أ. ، و
3. Ordering Process
3.1. Clients may place an order for the Service by contacting us directly.
3.2. Upon receiving an order, we will provide the client with a new credit balance and estimated delivery time.
3.3. The client must confirm the order before the Service commencement.
4. Fees & Payment
4.1. The client agrees to pay the agreed-upon price for the Subscription Bundle before the Service commencement.
4.2. Payment methods accepted may include online payments, bank transfers, or other methods as agreed upon.
4.3. The listed bundles are pre-paid and non-refundable.
4.4. Subscriptions shall not be renewed automatically.
4.5. The subscription period begins on the day the payment is received.
4.6. If a new subscription is purchased during a current subscription, the number of days remaining in the current subscription will be added to the new subscription.
5. Artwork Delivery & Timeline
5.1. A summary of the requested specifications for the calligraphy requests in addition to a timeline will be sent upon the calligraphy service request submission. We will make reasonable efforts to complete and deliver the calligraphy artwork by the agreed-upon deadline, as delivery times may vary based on the complexity of the artwork and our current workload.
5.2. Final files are submitted in vector format such as Adobe Illustrator (.ai) and editable (.pdf) formats to preserve quality.
5.3. All calligraphic services included in this form are designed for digital and/or printing purposes only. This includes printing on paper or canvas, laser rastering, and embroidery. They are not prepared for cutting or stenciling. An artwork prepared for printing purposes can not be used for cut-outs. Preparing files for cutting or stenciling would cost an additional 50% of the number of credits redeemed for the service.
5.4. The artworks are meticulously prepared according to the given dimensions and mode of use (i.e. printing, cutting, or stenciling). Artwork prepared for cutting or stenciling can not be scaled down, as this would result in breakage. Artwork prepared for cutting or stenciling can be scaled up, however, this would diminish its finesse. It is preferable to provide the exact dimensions prior to the Service commencement.
6. Revisions
6.1. We offer 3 complimentary revisions per calligraphy service request.
6.2. Additional revisions beyond the specified limit may be subject to additional charges.
6.3. Complimentary revisions include changes in color and letter-form alterations within the same style. Changes in the overall style, shape, dimensions, or word spelling are not complimentary and would result in additional credits.
7. Ownership and Copyright
7.1. The client owns the final artwork and all the sketches in the process upon the final payment and artwork delivery.
7.2. We retain the copyright to the original design and may use it for promotional purposes unless otherwise agreed upon in writing.
7.3. We shall not use the designs submitted to a client for any other client.
7.4. Any proprietary content owned by the client before this agreement continues to be owned by the client. We are only allowed to use such content for the sole purpose and services of this agreement.
7.5. We continue to hold ownership of our proprietary content created before this agreement (such as templates and non-customized calligraphy styles) after the completion of the project.
8. Refunds and Cancellations
8.1. Termination can be done by either party through a written email.
8.2. If the client cancels an order before the work on the calligraphy artwork begins, the redeemed credits for the service will be reimbursed into the client's account.
8.3. If the Service is terminated before the submission of the final artwork, only 25% of the redeemed credits will be refunded into the client's account, and we shall retain ownership and copyright of all sketches, drafts, and design materials.
9. Responsibilities & Liability
9.1. We are not responsible for any deficits after the final submission of the artwork including but not limited to misuse, mishandling, or any changes made by the client or a third party leading to undesired results in production or application.
9.2. The client is responsible for providing sufficient and accurate information regarding the needed requirements. We do not assume missing information nor are we held liable for the accuracy or legality of the text provided by the client.
9.3. We are not responsible for any legal compliance hazards or issues related to the provided materials by the client that we are unaware of.
9.4. The client is responsible for providing appropriately licensed, consented to, and permitted content.
10. Privacy & Confidentiality
10.1. We respect your privacy and will handle your personal information in accordance with our Privacy Policy.
11. Governing Law & Restrictions
11.1. Calligraphy requests perceived as offensive or inappropriate content are not accepted.
11.2. Calligraphy requests that violate Islamic regulations are not accepted.
11.3. Calligraphy requests from discriminate parties are not accepted.
11.4. Calligraphy requests that are not legally compliant are not accepted.
11.5. These Terms are governed by the laws of the United Arab Emirates. Any disputes arising from or relating to these Terms will be subject to the exclusive jurisdiction of the courts in the United Arab Emirates.
12. Entire Agreement & Contact Information
12.1. If you have any questions or concerns about these Terms or our Service, please contact us at connect@salwafaour.com .
12.2. This agreement represents the entire agreement between both parties. Any desired modifications to this agreement shall be written and signed by both parties.
12.3. By using our Arabic Calligraphy Service, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.